Cancellation, Conduct, Safety & Liability Policy

1. Bookings via Online Travel Agent

If your booking was made through an online travel agent (e.g. Booking.com), the cancellation and payment terms of that platform apply.


2. Direct Bookings – Cancellation Policy

Cancellation periods are calculated in calendar days prior to the earliest check-in time on the scheduled arrival date.

Standard Guest Cancellation Policy

We understand that plans can change and aim to provide clarity and fairness in our cancellation terms.

Non-Peak Period

1 March – 20 November

10 days or more prior to arrival
A full refund will be provided (less non-refundable credit card processing fees).

9 to 2 days prior to arrival
50% of the total booking amount will be refunded.

Within 48 hours of arrival, no-shows, or early departure
The full booking amount is non-refundable.


Peak Period

21 November – 28 February

10 days or more prior to arrival
A full refund will be provided (less non-refundable credit card processing fees).

9 to 2 days prior to arrival
30% of the total booking amount will be refunded.

Within 48 hours of arrival, no-shows, or early departure
The full booking amount is non-refundable.

As a small, destination property, late cancellations can be difficult to rebook. For peace of mind, we strongly recommend comprehensive travel insurance to cover unforeseen circumstances.


Exclusive-Use & Group Booking Policy

When the property is reserved exclusively for one group, significant preparation and opportunity cost are involved. The following terms reflect the commitment required to hold accommodation bookings for more than eight people and/or the lodge for your event.

A 50% deposit is required to confirm the booking.

The remaining balance is due 30 days prior to arrival.

Cancellations

More than 30 days prior to arrival
The deposit is non-refundable but may be transferred to a future date within six months (subject to availability and seasonal rate adjustments).

Within 30 days of arrival
The full booking amount is non-refundable.

No-shows, reductions in guest numbers, or early departures
The full booking amount remains payable.

We encourage all group organisers to obtain appropriate travel or event insurance to safeguard against unexpected changes.


3. Check-In / Check-Out

Check-in: From 3:00pm
Check-out: By 11:00am

Late check-out without approval may incur a fee of up to one night’s accommodation.

Early check-in and late check-out may be available by request and may incur additional charges.


4. Visitors

All visitors must text 027 229 9004 to obtain a visitor’s day pass. To preserve the experience of other guests a charge of $50 per person may be charged at our discretion for visitors.
Visitors must leave the property by 10:00pm.
Guests are fully responsible for the conduct, safety, and compliance of their visitors.
Mohaka River Farm reserves the right to refuse entry to any visitor at its discretion.

Visitors are not permitted to fish on the property.


5. Age & Supervision

Guests under 18 years of age must be accompanied by a responsible adult.
Children must be supervised by an adult at all times.
Parents and guardians accept full responsibility for the safety and behaviour of children during their stay.


6. Conduct, Noise & Alcohol

Quiet hours: 10:00pm – 7:00am
(New Year’s Eve exception until 1:00am)
No parties or disruptive behaviour.
Alcohol may only be consumed within your accommodation or allocated site, without disturbance to others.
Alcohol is not permitted in communal buildings or around the wider farm grounds.
Mohaka River Farm is a smoke-, vape- and drug-free property.

Mohaka River Farm reserves the right to refuse entry or evict guests immediately, without refund, for breach of these rules.


7. Damage, Cleaning & Lost Items

Any damage, breakages, or missing items will be charged at replacement or repair cost.
Lost keys will incur an $80 lock replacement fee.
Rooms left in an unsatisfactory condition may incur additional cleaning charges.
Rooms rendered non-rentable due to damage, smoking, vaping, or odours will incur a minimum charge of $200, with additional costs charged where remediation exceeds this amount.


8. Working Farm – Safety Rules

Mohaka River Farm is a working farm and contains inherent risks including (but not limited to):

uneven ground and farm tracks
rivers and waterways
livestock
electric fencing
farm machinery
changing weather conditions

For safety reasons:

No shooting is permitted.
Pets are not permitted.
All terrain vehicles, dirt bikes, and motorbikes are not permitted.
Interaction with farm animals is permitted only under staff supervision.

Use of farm walks and cycle tracks is entirely at your own risk.


9. Liability & Assumption of Risk

To the fullest extent permitted by law:

Guests, visitors, and all members of their party enter and use the property entirely at their own risk.
Mohaka River Farm is not liable for injury, illness, death, loss, or damage to persons, vehicles, or property, except where liability cannot be excluded by law.
Guests are responsible for securing their belongings and vehicles at all times.


10. Indemnity

Guests agree to indemnify and hold harmless Mohaka River Farm, its owners, staff, and contractors from any claims, loss, damage, injury, or liability arising from:

their stay
their actions or omissions
the actions of children or visitors associated with their booking


11. Force Majeure

Mohaka River Farm is not liable for cancellations, delays, or disruptions caused by events beyond its reasonable control, including but not limited to weather events, flooding, power outages, natural disasters, or farm operational requirements.

12. Weather Related Refunds

Full refunds will be given on guided fishing, hunting or horse trekking if cancelled due to the weather.


13. Governing Law

These terms are governed by the laws of New Zealand.